How can we help?
The questions we get asked most, with the answers. Anything else, write to us or call +39 351 748 22 44.
Booking.
Can I book for someone else?
Yes. Put the passenger’s name on the booking and that is the name the chauffeur holds up at arrivals. The confirmation and the chauffeur’s details come to your email, so you can forward them on.
How do I get my chauffeur’s details?
We email you the chauffeur’s name, phone number and number plate the day before your pickup. If your pickup is in the next 24 hours, they come as soon as the chauffeur is confirmed.
Can I cancel or change a booking?
You can cancel for free more than 24 hours before the pickup and we refund everything you paid. To change the time, the address or the number of passengers, email us your booking number and the new details. If the new trip costs more or less, we tell you before anything changes.
How far ahead can I book?
From three hours before the pickup up to a year ahead.
How do I pay?
By card when you book. If you prefer, you pay 30 percent by card now and the rest in cash to the chauffeur.
Do you only do airports?
No. We also drive to and from stations, ports, hotels and private addresses, anywhere in Italy.
At the airport.
Where does the chauffeur meet me?
Inside the arrivals hall, right where you come out, holding a board with your name on it.
My flight is late. What happens?
Nothing on your side, if we have your flight number. The chauffeur follows your flight, and the hour of waiting starts at the real landing.
What if I land at 2 in the morning?
Then we come at 2 in the morning. The chauffeur is booked for your flight, whatever time it lands.
What if I cannot find my chauffeur?
Call the number in your confirmation email. You also have the chauffeur’s own number from the details we sent the day before.
The price.
Is the price really final?
Yes. The price you see when you book is what you pay. Traffic, delays and the waiting hour change nothing. The only extras are the ones you add yourself, like a stop on the way or a child seat, and you see those before you pay.
Is the price per person?
No, it is per car. Three people in a sedan pay one fare, and the same goes for a minivan, a minibus or a coach.
What does the hour of waiting cover?
The time between your landing and your walk out of the hall. Passport control, baggage, a slow exit: the chauffeur waits inside and none of it costs you extra. If something goes badly wrong and you need longer, call us.
Can I add a stop on the way?
Yes, up to four per journey. Add them when you book and the price updates before you pay. The chauffeur waits up to 15 minutes at each stop.
Cars and luggage.
Do you have child seats?
Yes. Choose the seats you need when you book, for a baby, a small child or a booster, and they are fitted in the car when it arrives.
How much luggage fits?
A sedan takes three cases, the VIP sedan two, the minivans seven to eight, and a Sprinter minibus takes a big case and a small bag per seat. Skis and bikes go on too, add them when you book. Tell us what you travel with and we send a car that fits it.
We are more than 8 people. What do we book?
A Sprinter minibus with 16 or 21 seats, or a coach with 51. Everyone travels together, in one vehicle with one chauffeur.
Can the car drive into Venice?
No, no car can. Venice ends at Piazzale Roma, so that is where the chauffeur drops you. Hotels in Mestre and on the mainland we reach door to door.
